Website Policies

Returns and Refunds Policy

Thanks for shopping at www.erikastearoom.com

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

Tea (loose or bagged) is NON-RETURNABLE.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item, please contact us via email or phone.

Shipping & Payment Policy

The shipping policy information here pertains only to customers in the United States.

If you would like to ship to an address outside the United States, please contact us via email or phone.

In-stock Merchandise

Is usually processed and shipped within 3 business days.

Backorders

If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

P.O. Boxes

We cannot ship to P.O. Boxes. Please provide a physical street address.

Payments

Erika’s Tea Room uses Authorize.net to process you card details securely online.

Authorize.Net passes the secure transaction information via a secure connection to the Processor. The Merchant Bank’s Processor submits the transaction to the credit card network (like Visa or MasterCard). The credit card network routes the transaction to the bank that issued the credit card to the customer.

We do not store any of your personal card information on our site.

Authorize.Net is committed to safeguarding customer information and combating fraud.

With Authorize.Net, customers can be confident their data is secure. Authorize.net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and they are compliant with a number of government and industry security initiatives.

Privacy Policy

Privacy Practices for Visitors to www.erikastearoom.com

The Information We Gather and How We Use it:

We collect Personal Information when you knowingly provide it, including when you register for the Site, for delivery of products, or request information. Personal Information is information that may be used to identify or locate an individual, like a person’s full name, postal address, e-mail address, or phone number.

Your email address may be used for future delivery of notifications of events at Erika’s Tea Room. You can opt out of this delivery at any time.

We do not collect cookies.

We do not share Personal Information collected via the Site with other companies or individuals.

Policy on Children in the Tea Room

Erika’s Tea Room is not a children’s tea room! We welcome your well behaved little ones over 12 years old, and can be talked into a tad younger during the week but not on Saturdays or Sundays. No babies please…if we only had time our staff would love to spoil your wee ones while you have tea but we just don’t have that luxury. Since nothing is as relaxing as having a cup of tea, we want your experience to be a peaceful one.

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